Took a week to ship across the country to Vancouver BC (FREE SHIPPING!!!)
Unfortunately due to mishandling by the UPS carrier, someone dropped the box a few times and the batteries came loose there by destroying the rear end drive train.
Kyle at Voltz responded to the problem within 24hrs and got me new parts sent out that monday which arrived that week no problem free of charge.
A little wrench work on my end and we got the go kart running like a dream! My kids have a blast over the 12V walking speed, and they can definitely keep up to bikes or scooters now.
Thank you Kyle for the wonderful customer service and doing the right thing with the new parts.