Ordered a go kart for my two grandsons for Xmas. When we opened the box there were a few broken pieces in the bottom of the box. I was a little upset so contacted Voltz Toys right away. I talked with Jonathan who was very helpful in having the car picked up and delivered another one quickly but we had the same problem ….broken pieces! So talked to Jonathan again who took the time to open up a box at his end and put extra bubble wrap in the back end and it arrived in perfect condition. All is good and we have to go kart assembled in time for Christmas…so happy. Big shout out and thank you to Jonathan for his excellent customer service!